Reference desk manual

Welcome to the reference desk manual. You are here to serve library customers all over the world. In order to give Sunsational service you should become familiar with our collection, our libraries, and the layout of the floor.
The ready reference collection is the collection right behind the reference desk. These books can't be checked out. You will find Yellow pages, local history reference books, and other items. Encyclopedias are located on the other side of the reference desk.

Customers who request books:
1. If the customer knows the title, open the catalog and search by title. If the title dose not appear, do a second search in google.com to make sure the title is correct. At times the customer might have mistakenly written down the wrong title, or overheard the wrong title.

2. If the customer knows the authors last name, open the catalog and search using the last name comma first name format. At times you may not know the correct spelling of the authors last name. Use an alternate search tool to find the correct spelling.

3. If the customer wants books on a subject, do a keyword or multiple index search using those terms. A second option is to use the dewey decimal list and search by subject listing.

4. Journal articles. Most non-business journals are available on line. Go to the Broward County home page. Click on electronic information, next look for magazines and newspapers.

Each one Teach one provides learning services for adults. Tutoring for children is not available.

Fax service is not available.

Color printing is available for an additional cost. Customers make the selection when they hit file print.